Shipping & Returns
Shipping Information
For any questions please contact us by emailing theclub@theestateyountville.com or by calling 707-945-4543
Due to ever changing direct-shipping laws and regulations, the list of states that we ship to may change at any time. All wines are sold in California and title passes to the buyer in California. We will arrange for shipment on behalf of the buyer, to an address specified by the buyer, provided that in our sole discretion we believe that such shipment will not subject us to the risk of any sort of legal action or other harm. If a buyer lives in a state where the direct shipment of wine may violate the law, we will contact the buyer to discuss shipping options, which options may include provision of an alternative shipping address in a state where the direct shipment of wines to consumers is permitted or storage of the wines at an acceptable third-party storage facility.
Our third-party shipper will send tracking information once your order ships. We aim to ship all orders as soon as the wine is available; however, we make every effort to ensure your wine arrives safely and in pristine condition. Therefore, please know your order may be held for ideal weather and shipping conditions.
A person of 21 years or older must be available to sign for your package. The carrier will attempt to deliver three times, at which point the wines will be returned to Estate Yountville, and a $35 return fee along with transit costs will be processed. We will reach out to arrange for the wines to be reshipped or restocked, and shipping fees will be applied. If your wines need to be redirected or require an address correction after the wines have been released, your shipment will incur additional fees.
UPS Ground is used for direct ship states except for VT, where FedEx Ground is used.
Some states have certain volume restrictions. We regret that we cannot ship to PO Boxes. Pick-ups at the winery are required within three weeks of the shipment date after which they will be shipped to the billing or shipping address on file and charged to your card. Club members are responsible for keeping their address records up to date. If wine is shipped and returned to the winery due to not being available for adult signature or for incorrect address, club members will be charged for the additional shipping costs to reship the wines.
Seasonal Shipping
We will contact you directly if you live in a state affected by extreme temperatures to discuss your options. We cannot be liable for any damage that may occur to the wines shipped during unfavorable weather conditions.
Returns
We cannot accept returns for the following:
- Wines that do not coincide with personal tastes
- Wines that have been adversely affected by customer storage
- Wines that have been otherwise damaged due to any other adverse condition occurring while the wines were in your care.
- Wines that were sent to the incorrect address due to the customer inputting the wrong address or failing to submit a redirect with our team while the package was en route.
If your wine has been damaged during transit, please contact our team to discuss your options.
If your wine is returned to us due to missed delivery attempts, our team will contact you to discuss your options, including reshipping the package or reshelving the wines if they are in good condition.